Shipping Policy

Shipping Policy

At mynestride, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.

We provide local UPS, USPS or FedEx, or DHL shipping services. No tax needed. Please check the shipping area below. We may not deliver to certain places or need extra shipping.

Costs and destinations
Currently, we only offer free shipping to 25 countries in the European Union (Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.) We do not deliver to PO Boxes or APOs. For other countries, please contact customer service and you will be charged according to the real-time logistics fee.

We provide two shipping methods to following countries.

Shipping Method Condition Price
Expedited Shipping —
$350.00 €
Standard Shipping —
$250.00 €

SHIPPING FROM

 Poland Local Warehouse

SHIPPING CHANGES

NO CHARGE for changing the address BEFORE we provide you the tracking number.

€20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.

€200 WILL BE CHARGED to cancel the order after the package has already shipped.

€200 WILL BE CHARGED if the customer does not accept the package or the package is undelivered.

€200 WILL BE CHARGED if the package has already been delivered to the original address successfully.

RESTOCKING FEE

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 15% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of €200. Ridstar will provide a return shipping label, and the designated carrier will collect the return package.

Approved returns of defective items within 15 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.

Please Note: We do not accept returns for accessories that are not quality problems.

ORDER TRACKING

If you have registered an account on mynestride.com, you can track your order as well as shipping and handling information. If you have not registered on our site, you can still track your order here using your order number. For more information on shipping, please email mynestride-1@outlook.com. We will respond to you within 24 hours.

Kindly Notes:

1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

 

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